MICRONOVA INFOTEX PVT LTD           A GLOBAL OUTSOURCING SOLUTIONS PROVIDER FOR IT & BPO

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Quality = The Best.

QUALITY

Quality Management is our ‘mantra’. Our project execution approach works towards a single goal: to deliver high-quality output to our clients. To achieve this objective, we have created our Quality Management System (QMS) plan.

Our QMS helps plan and monitor daily work management. Every employee is either accountable for some results or directly responsible for them. For every result there may be one or more success indicators, or managing points. Also for every result there may be one or more process indicators, or checking points. These are integrated in a single place with the help of the QMS, which enables:

  • Visual representation of the actual data against set target
  • Enables faster and more effective decision making
  • Greater clarity in the individual's roles and responsibilities
  • Provides up-to-date data which gives timely warning of problems

Our QMS has established the PDCA (Plan-Do-Check-Act) cycle to ensure Quality. The application, job setup and processes are designed to meet the committed accuracy level. Each process is designed to ensure productivity, quality and delivery. When a project is signed / for pilot processing, a Review Meeting is conducted to work out the Detailed Project Specifications and Clarifications document. We also maintain Process Conformance Report (PCR / Checklist) and Quality Control Process Chart (QCPC) both for project and process.

We take feedback from our clients for every project and use the feedback to further improve the ‘Quality’.

‘Continuous improvements’ is another feature of our QMS. It involves new requirements, learning during reviews, quality audits, non-conformance meetings etc. These are recorded and routed for incorporation into existing processes or to define new processes.

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